Privacy policy


Best Western Premium Hotel Astoria, Petrinjska 71, 10000 Zagreb is a part of the Best Western organisation with 4200 hotels around the world. This privacy policy is intended to familiarise you with the way we protect your data. The collection, processing and storing of your data is performed in compliance with the provisions of the EU General Data Protection Regulations 2016/679.

The aim of this statement is to familiarise you with the protection, collection and processing of your data, in a transparent, clear and easy to understand way.

1. Personal data protected under our privacy policy

The data we collect:

  • other data you provide, and which remain confidential
  • gender
  • time of hotel check-in and check-out
  • country
  • passport/personal ID card number
  • place of birth
  • year of birth
  • e-mail address
  • address
  • Name and surname

2. Reasons for data collection

We collect your personal data in order to:

  • provide you with the requested service
  • respond to your request as quickly and accurately as possible
  • inform you of promotional services (newsletter)
  • conduct internal statistics
  • send you promotional materials
  • enter you into the Best Western Rewards loyalty programme

Your data are collected on the basis of legal regulations, in order to:

  • collect personal data from the registration form, pursuant to the provisions of Article 10 of the Hospitality Act, and Article 2 of the Ordinance on the form, content and manner of keeping the guest book and guest lists
  • collect personal data pursuant to Article 6 of the Ordinance on the manner of keeping lists of tourists and on the form and content of tourist registration forms to the tourist board, and which are archived for a period of 10 years. The said data are collected into the unique tourist registration system eVisitor pursuant to the valid legal regulations of the Republic of Croatia.

3. Provision of data to third parties

If you have signed the consent form, your data will be forwarded to the Best Western organisation, which may possibly forward them to third persons performing customer satisfaction surveys, market research surveys and promotional activities. Hotel Astoria d.o.o. guarantees that all collected data are used exclusively for the said purposes. Hotel Astoria d.o.o. guarantees that your data will not be sold, leased or made in any way available to third parties, legal or natural persons, outside the Best Western organization.

4. Duration of archiving your data

The data made available to Hotel Astoria d.o.o. will be kept for a period of five years for the purpose of possible disputes. At the time of signing this consent, you agree to be contacted, to be entered onto the mailing list, and to become a member of the Best Western Rewards programme. The protection of your data in the case of signing the consent for the processing of personal data is permanent.

5. Possibility of changing, correcting, deleting and obtaining information about your personal data

If you have any questions, requests and/or complaints concerning the processing of your personal data, please contact our Data Protection Officer at Hotel Astoria d.o.o. at the email address: or by post to the address Petrinjska 71, Zagreb.

You may contact us at the above email address or address of the seat of the hotel to withdraw your consent for the processing of personal data, or to request changes, corrections or deletions of your personal data. In the case of withdrawal of your consent, you will be removed from our mailing list, and you will cease to be a member of the Best Western Rewards programme, and your data will be used exclusively for internal purposes, such as statistical data processing.

The deletion of your data pertains to Hotel Astoria d.o.o. and data processing within the Best Western organization, while Hotel Astoria d.o.o. cannot influence the deletion of data from the eVisitor system.

6. Right to transfer of data

As a beneficiary of our services, you have the right to transfer data to other parties. If you wish to transfer your personal data which are the subject of automated processing, we kindly request that you contact us with that request at the email address: or by post at the address Petrinjska 71, Zagreb.

7. Cookies

The website of Hotel Astoria d.o.o. uses cookies and other technology such as pixel tags, web trackers and clear GIFs, links in e-mails, etc. Cookies are textual files that are stored on your device when you visit a website. Cookies cannot be used to determine your identity, however, they are used to enable us to improve our services and to address your interests.

If you wish to delete or stop the work of cookies on your devices, please update your browser settings. Please note that deleting or stopping cookies will affect the ability to recognize your browser upon your next visit to our website.

8. Links to other websites

Our website contains links to other websites. Please note that we have no influence over the content of those websites. Please also note that we take no responsibility for that content, nor do we consider it our own. The service provider alone is responsible for any illegal, inaccurate or incomplete content, and for any possible damages that may arise from the use of information stemming from such content.

9. Video surveillance

A video surveillance system is used for the protection of property from theft, damage and destruction, and to control the entry and exit into work areas, so as to reduce the exposure of staff and guests from the risk of burglary, theft and other events.

Images recorded by the video surveillance system may be used exclusively for the purposes as stated in the above paragraph.

10. Protection of personal data of children and youth

Hotel Astoria d.o.o. has no intention of collecting, processing or sharing the personal data of children, i.e. those under the age of 16 years. Hotel Astoria d.o.o. also encourages parents to protect the personal data of children and youth.

11. Reliability and transparency

Please read more about our valid privacy policy during your stay. In the event of an amendment to the privacy policy, this will be published on this website.

12. Data collector

Hotel Astoria d.o.o.

Petrinjska 71

10000 Zagreb

OIB: 64685504163


Zagreb, 24 May 2018







What makes us different

BEST WESTERN PREMIER Hotel Astoria: We are member of the world’s largest hotel cooperation of privately owned and operated hotels. Since we are independent we are proud to differ from the usual chain hotels. Each of the 4.000 member hotels worldwide has its individual style and character. Only one thing we have in common: With our brand name we promise you good quality and excellent standards. Additionally, as private hoteliers, we have the commitment for a personal hospitality.

  • Pleasant atmosphere
  • Free OF CHARGE high-speed WiFi Internet
  • SUSTAINABLE HOTEL certificate
  • Rating 9.1 on
  • 4.5/5 rated by 451 guests on